Ollivers – Terms & Conditions
Your stay is important to us and we hope you will return and recommend to others.
To help clarify our promise to you and our expectations of you, please read our full Terms & Conditions.
In particular please note;
No Parties / No Smoking /No BBQ’s – In or around our accommodation
Please always respect our neighbours at our accommodation
Please always keep our accommodation safe – if you go out, secure windows and doors
When you check out – please remember to put the keys back in the lockbox and spin the number barrels to change the numbers so nobody else can access. If your accommodation does not have a lockbox, (Weston Shore) please leave the keys on the worktop in the kitchen and secure the front door when you check out.
All heating should be switched off when not in use and prior to check out
Well behaved pets are welcome on request at The Beach House
CCTV is in operation for your safety and the safety of the property. CCTV is outside the property at The Beach House
and The Precinct. Never attempt to turn CCTV off.
3 Bed Beach House – Ferrymans Quay, Netley Abbey
This accommodation is ONLY available for guests who require accommodation for the purpose of working in Hampshire and is NOT suitable for holiday makers. By agreeing to our Terms and Conditions, you are agreeing that you require the accommodation for this purpose.
Ensure you have a clear understanding of our expectations around outdoor shared space. Do NOT enter any of the neighbours decked areas, do NOT go on the sea defence wall. These areas do not belong to us and the neighbours can and will complain!
We do accept well behaved pets, please do not let pets on the furniture or upstairs. Pets should be exercised off the
development and must not be allowed to do the toilet anywhere on the development.
The Precinct – Shirley, Southampton
TOILETS – IMPORTANT There are 2 Macerator toilets at the property, one in the en-suite and one in the toilet
downstairs. Do NOT put anything other than toilet tissue down the pan, as it WILL cause a blockage. The call out fee for repair is £200.00 This cost will be passed on to you, so please only put toilet tissue down the pan. There is a standard toilet in the family bathroom upstairs.
Our Privacy Policy is simple – we will NEVER share your details. We will contact you about your booking and we may occasionally offer you a special offer In short – we will treat you with respect and honesty. If you don’t want to hear from us, other than your booking, just let us know.
TERMS & CONDITIONS In these terms and conditions “You” or “Your” means the person named in the booking
confirmation. “We” or “Us” means Ollivers, registered address 165 Wilton Road, Southampton SO15 5HY. Please read these Terms and Conditions carefully before making your booking, when you make a reservation you are
entering into a legally binding contract. If you booked via by a third party i.e. Bookings.com or Air BNB, HomeAway,
their Terms & Conditions apply as confirmed at your time of booking.
1. Your booking
1.1 Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these Terms and Conditions.
1.2 We may offer you the option of provisionally holding a booking if you contact us by telephone or email. We will let you know how long we are able to provisionally hold your booking for when you contact us– if you do not confirm your booking by that time, the accommodation will be released for general sale.
1.3 All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the accommodation you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your booking confirmation by
email.
1.4 You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.5 We recommend that all guests take out personal holiday cancellation insurance.
2. Paying for your accommodation
2.1 Payment is due in full at the point of booking, online via our website.
3. Pricing for our accommodation
3.1 We periodically review and amend the prices we charge for our accommodation. We will confirm the price of your accommodation at the time you make your booking and in your booking confirmation.
3.2 All prices include all charges for laundry and towels.
3.3 There is no VAT payable on the rental charge of the property. Third party booking agents may charge VAT on their services/fees.
4. If you want to cancel your booking
4.1 Your contract with us is a contract for the provision of business or leisure accommodation.
4.2 If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your email or written notification.
4.3 The closer your cancellation is to the start of your booking, the less likely we are to recover the cost of your booking by re-selling your accommodation. Our cancellation charges are set out as follows. 1 week or less 100% of booking, 2 weeks or less 85% of booking, 3 weeks or less 60% of booking 4 weeks or less 40% of booking, 5 weeks or less 30% of booking.
5. If we need to change or cancel your booking
5.1 We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary, to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
5.2 If we do need to change or cancel your booking, we will refund you the total amount you have paid us for the booking.
5.3 If we do need to change or cancel your booking under this, we will not be responsible for any losses you suffer as a result of that change or cancellation.
6. Visitor standards and behaviour
6.1 You will be emailed important information about your stay with us prior to your arrival. Please ensure that you and your party read the information pack carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the accommodation and the location of any fire exits.
6.2 You must keep the accommodation and its contents clean and tidy and leave them in the same condition as when you arrived. Please use the bins provided and ensure waste is disposed of according to recycle/general waste
6.3 You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
6.4 Smoking is not permitted in any part of your accommodation. You and your party must not smoke inside or in any of the immediate areas outside your accommodation. You and your party must not use fireworks, Chinese lanterns or BBQ’s at your accommodation.
6.5 Up to two (small/medium) well behaved dogs are permitted at The Beach House on request, an additional cost of £15 per dog per week applies. You must tell us at the time of booking if you wish to bring a dog/s. No dogs allowed upstairs or on any furniture. No dogs to be left unsupervised in the accommodation and owners are requested to secure dogs if they are in the outside shared area and exercised off the development for toilet time. Dogs are not allowed to wee or poo in any areas of Ferrymans Quay. (The Beach House).
6.6 Please note that if you do not comply with any of the behaviours set out in our Terms and Conditions, you and your party will be asked to leave without refund.
7. Maximum occupancy for your accommodation
7.1 You must ensure that the maximum number of persons occupying the accommodation does not exceed what is in your booking confirmation.
7.2 We set maximum occupancy limits in line with the facilities, equipment and our insurance. As such, we reserve the right to require you to leave the premises (without any compensation) if you exceed the maximum occupancy limits as described in this Section 7
8. Damage to the accommodation or its contents
8.1 Bookings at Ollivers – We require a damage deposit of £200.00. You will be required to make this payment by bank transfer before your arrival at your accommodation. If you discover that anything is missing or damaged on arrival at your accommodation you must notify us immediately at info@ollivers.co.uk or 07841 490 485. If you do not notify us, we will assume that you caused the relevant damage or loss.
8.2 You will be responsible for 100% of the cost of any damage you or your party cause to the property or its contents.
8.3 Any loss or damage caused by your failure to meet the requirements set out in these Terms and Conditions or in your information pack, will be considered non-accidental damage.
8.4 The damage deposit is fully refundable within 2 weeks of your departure, providing the property is left clean and tidy, that there have been no breakages, extra cleaning required, or any extra people found to be staying at the property.
9. If you have a problem or complaint
9.1 We take care to ensure that our accommodation is of a high standard. However, if you have any problems with your accommodation, please contact us immediately and give us the opportunity to resolve it. Please contact us by telephone on 07841 490 485 or by e-mail at info@ollivers.co.uk. We will work with you to ensure that any complaints are investigated and resolved as promptly and efficiently as possible.
9.2 If you have an unresolved complaint at the end of your stay please write to info@ollivers.co.uk In considering any complaint we will consider whether we have been given the opportunity to investigate it and put matters right.
10. Our rights of access
10.1 We, or our contractors may need to access your accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
10.2 If your stay with us lasts more than 7 days we may provide a service clean. Our staff or contractors will need to access the accommodation in order to perform any service clean.
10.3 If we do need to access your accommodation for any reason, we will always try to access the property at reasonably convenient times (other than in the event of an emergency).
11. Our right to evict
11.1 We may terminate our contract with you and ask you to leave the accommodation immediately (without any compensation being payable) if: (a) we consider that you or your party have committed a serious breach of these Terms and Conditions; (b) we consider that your or your party’s behaviour endangers our safety or our neighbours, (c) any complaints are made of anti-social or unacceptable behaviour against you or your party; (d) you or your party
cause an unreasonable amount of damage to the property or any of its contents.
12. Events beyond our control
12.1 We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control.
12.2 An event outside our control means any act or event that is beyond our reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
13. Some practical information for your stay
13.1 Your check-in and departure times will be set out in your booking confirmation. If you have booked your accommodation through an online agent, for example bookings.com or AirBNB, your check in time is 4pm and your check out time is 10am. If you have booked directly with us, (Ollivers) your check in time is 2pm and your check out time is 11am. If you do not leave the accommodation by the required departure time, we reserve the right to charge
you a late checkout fee to cover any costs we incur.
13.2 If you leave any of your possessions behind at your accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We
will hold all lost property for 1 month, after which it will be disposed of.
14. Data Protection
14.1 We may communicate with you from time to time about our accommodation and offers. If you prefer not to receive marketing communications from us, please indicate at the time of booking. We will never share your information with third parties unless required of us by law e.g. Police.
14.2 If you wish to alter the way we communicate to you at any time you can send an e-mail to info@ollivers.co.uk
15. Governing Law
15.1 These terms and conditions are governed by English law. You and we both agree to submit to the nonexclusive jurisdiction of the English courts.